Kaizen is a Japanese philosophy and management model focusing on continuous improvement by engaging all team members to achieve minor, incremental quality, efficiency, and productivity improvements.

The Six-Page Memo (aka six-pager) is a unique approach to meetings and decision-making adopted by Amazon where stakeholders use narratively structured documents to present a project instead of traditional oral presentations.

A behavioural interview focuses on assessing a candidate's past experiences, behaviours, and actions to determine their potential for success in a specific job.

The Pygmalion Effect is a psychological phenomenon in which high expectations lead to improved performance in a given area. In other words, people tend to rise to the level of expectations placed upon them.

Unlike fragile systems that break under stress or chaos and robust systems that resist and remain unchanged, antifragile systems thrive and improve under stress and chaos.

An employee handbook outlines a company's policies, procedures, and expectations for its team members. It is typically given to new hires during onboarding and is a reference guide for all employees.

Dunbar's number refers to the maximum number of social relationships a human can effectively manage. In an organisation, Dunbar's number can be used as a reference point to help understand the size and structure of teams and their potential impact on team dynamics and communication.